Retention Clerk

Lee Enterprises Inc   Buffalo, NY   Full-time     Education
Posted on February 24, 2023
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The position for retention specialist requires exceptional customer service skills, proficiency with windows programs and an expertise with handling escalated issues. A retention specialist will deploy retention strategies to increase loyalty and retain business utilizing various tools and resources provided. Daily activity involves data entry to maintain accounts and document resolution. This person has a positive attitude, be an effective listener, negotiator and closer to be successful in the position. This position reports to the Retention Supervisor.

• Communicating with customers and support staff
• Analyzing customer behavior
• Gathering information about customer complaints and history
• Developing an effective retention strategy based on customer feedback
• Negotiating with customers to retain business
• Resolving customer concern with effective measures
• Documentation and follow up
• Build positive relationships with customers

• A high school diploma/equivalent or equivalent experience (3+ years in a related area)
• Experience in a high-volume call center
• Excellent customer service skills and a persuasive attitude
• Strong conflict resolution and organizational skills
• Some sales background is a plus
• Knowledge of Windows based software
• Proficient with MS Office
• Empathy and patience

Why Join Us?

Lee Enterprises offers competitive wages in a dynamic, interesting work environment with career growth opportunities. We offer an extensive benefit program that can be personalized to your needs. Our benefit program includes medical, dental, vision, short and long-term disability, company provided life insurance and supplemental life insurance. In addition, we offer a 401K retirement plan with company match. We also offer generous paid time off to allow the flexibility to balance personal life and work. This includes paid parental leave for new parents.

Lee Enterprises is a leading provider of high-quality local news, with 77 daily newspapers in 26 states that have print, digital and e-replica versions. Lee's newspapers have a combined circulation of more than 1.2 million daily. Our digital sites attract more than 44 million unique visits monthly. We also have a rapidly growing roster of digital products for consumers, and are committed to aggressive digital growth.

Lee Enterprises is proud to be an equal opportunity employer. We are committed to attracting and retaining a workforce whose diversity reflects the communities we serve. Lee embraces change, and we recognize that we must create and maintain a culture of fervent inclusion. For more information about Lee, check us out at .

We are focused on building a diverse and inclusive workforce. If you are excited about this role but do not meet 100% of the qualifications above, we encourage you to apply.